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5q88 is clear about what account and transaction data we collect, why we collect it, and how you can review or update it at any time. Access to our platform and this policy depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, which may include bKash or Bank Transfer. We also collect data generated by your use of the platform: session activity, device type, browser identifiers and in-account navigation. This data serves specific operational purposes: processing your account registration, verifying your identity in line with our internal standards, handling deposits and withdrawals through your chosen payment rail, and delivering account-level support when you raise a query. We do not sell your personal data to third parties for their own marketing use. Where we share data — for example with payment processors handling a bKash deposit or a Bank Transfer — we do so only to complete the transaction you have requested. We retain data for as long as your account is active and for any period required by the applicable rules of the jurisdiction under which we operate. If you close your account, we will retain only the minimum data required by those rules. We apply technical measures to limit unauthorised access to stored account records, and our internal access to your data is role-restricted. This policy is subject to change; when it changes, we will update this page.
This policy applies to data collected and processed by 5q88 directly. Some areas fall within its scope; others sit with third-party services we do not control. The four areas below define the boundary clearly so you know exactly what this policy covers.
Everything you do inside your 5q88 account — login events, profile changes, wallet actions — is covered by this policy. We hold those records and you can request access to them through the routes described on the support page.
When you initiate a bKash deposit or a Bank Transfer, we pass the necessary details to the payment processor to complete that transaction. The processor's own privacy terms apply to data held on their side; our policy covers only what we retain in your account record.
Pages, game lobbies and promotional notices published on 5q88 are within scope. We collect anonymous page-level analytics to understand how sections of the site are used, and this policy governs how that data is stored and reviewed.
Links to external sites, payment gateways operated independently, and game studio software running inside the lobby are governed by those parties' own policies. We are not responsible for data practices on services we do not operate.
You have concrete options for how your data is managed on 5q88. These are not abstract promises — each one maps to a specific step you can take inside your account or by contacting our support team directly. You can ask to see the personal data we hold against your account, including transaction history and contact records. If any detail is wrong — for example, a contact number linked to the wrong wallet — you can ask us to correct it and we will act on verified correction requests. You can also raise a question about how a specific piece of your data is being used, and we will respond through the same channel you used to ask. If you want to close your account, the data retention rules described in the policy details section above will apply; contact support to start that process. Eligibility for each of these actions depends on your local law and the eligible region rules that apply to your account.
Submit a data access request through our support channel. We will confirm which personal data is held against your account, including login history and payment method records linked to bKash or Bank Transfer.
If a name, contact number or linked payment detail is recorded incorrectly, raise a correction request with support. We will verify the change against your account and update the record once confirmed.
Not sure why a particular piece of data was collected or how long it is kept? Send the question to support and we will explain the specific use and retention period that applies to that data type.
Contact support to begin the account closure process. We will follow our minimum-retention rules for any data we are required to keep after closure, and we will confirm what those rules mean for your specific records.
If you have a question about this policy or want to exercise any of the rights described above, the routes below are the ones we publish. We do not operate unlisted channels for privacy matters — use the paths shown here so your request is logged and tracked correctly from the moment you send it.
Open the chat icon inside your signed-in account. Use this for urgent correction requests or to ask a quick question about what data is held against your account.
Send detailed privacy requests — including data access or account closure queries — to our published support email address shown in the account help section on 5q88.
The help section inside your account lists current contact options and the steps for submitting a formal data request. Check there for the most current published routes.
We apply specific measures to each area of data handling rather than offering a single blanket statement. The four points below describe what we actually do across the main categories your account touches.
We use session cookies to keep your account active while you browse the lobby and to remember your preferred play mode between visits. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account features load.
When a bKash deposit or Bank Transfer is processed, we store only the reference identifiers needed for account reconciliation — not full payment credentials. The processor handles the live transaction; we hold the confirmation record.
Access to your stored account data inside our systems is restricted by role. Staff without a legitimate operational reason cannot view your personal records. You should keep your login credentials private and report any suspicious account activity to support immediately.
Active accounts retain data for as long as the account remains open. On closure, we keep only the minimum required by applicable rules and delete the rest. You can ask support to confirm the exact retention period that applies to your account records.
These are the questions we hear most often about how 5q88 manages account data. If your question is not covered here, use the support routes listed above to ask directly.
We collect the details you submit at registration — name, contact information and payment method preference. Once active, we also record session activity, device type and transaction references linked to your bKash or Bank Transfer actions. We collect only what is needed to operate your account.
We share data only where necessary to complete a service you have requested — for example, passing a transaction reference to a payment processor for a Bank Transfer or bKash deposit. We do not sell your personal data to third parties for marketing. External processors operate under their own privacy terms.
Submit a data access request through live chat or the support email published in the account help section on 5q88. We will confirm the personal data held against your account, including login history and payment reference records, once your identity is verified.
Yes. If a contact number, name or payment detail on your account is recorded incorrectly, raise a correction request with support. We verify the change against your account credentials before updating the record. The process is handled through the same support channels listed on this page.
After closure, we retain only the minimum data required by the rules applicable to your region and account type. We delete everything else. Contact support before or after closing your account to ask exactly which records are kept and for how long under those rules.
This policy applies to accounts operated through 5q88. However, your access to the platform and the specific rules that apply to your data depend on your local law and eligible region. If you are in Bangladesh, your use of the platform is subject to local legal requirements.